Frequently Asked Questions
Everything you need to know about shopping at Nutridome
What are the available shipping methods and costs?
We offer several delivery options including standard courier service and parcel locker delivery. Shipping costs are calculated at checkout based on your location and selected method, with free shipping available on orders exceeding a specific threshold.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your package in real-time.
What is your return policy for cosmetic products?
You can return unused and unopened products within 14 days of receipt. Due to hygiene and safety reasons, we cannot accept returns on items that have been opened or used.
Which payment methods do you accept?
We support a wide range of secure payment options, including major credit and debit cards (Visa, Mastercard), PayPal, and instant bank transfers to ensure a smooth checkout experience.
Are the products sold at Nutridome original and safe?
Yes, we guarantee that all products in our assortment are 100% original, sourced directly from reputable manufacturers or authorized distributors, and comply with all safety standards.
How can I contact customer support if I have a problem?
Our customer service team is available via the contact form on our website, through email, or by calling our dedicated hotline during business hours to assist with any inquiries.